Offline Mode: included in every HubPlate plan
KEEPS TAKING ORDERS WHEN THE INTERNET DROPS.
HubPlate keeps taking orders when the internet drops and syncs when it's back, and card payments can continue through Stripe's offline mode.
Get Started with Offline ModeLocal IndexedDB Storage
Every order and payment is stored locally on your device's high-speed database the moment it's entered, ensuring zero data loss during an outage.
Background Sync Manager
Once your connection returns, our intelligent SyncManager auto-pushes all offline transactions to the cloud with exponential backoff retry logic.
Stripe Terminal Offline Mode
Process card payments via Stripe Terminal even without an active connection. The SDK stores the payment securely and forwards it once back online.
STOP SETTLING FOR
MANUAL CHAOS.
Legacy restaurant management software often feels like an anchor. HubPlate is your engine for growth. One unified platform designed to crush efficiency.
Everything you need to know about Offline Mode
How do offline card payments work?
Stripe Terminal SDK utilizes a secure local queue. When offline, it creates a 'Deferred PaymentIntent' that is processed automatically once the device restores its internet connection.
Is there a risk of card decline?
Yes. Because the card isn't authorized in real-time, there is a risk that a transaction could be declined later (e.g., due to insufficient funds) after the guest has left. We recommend using mobile devices with Tap-to-Pay for the most resilient processing.
Do I need special hardware?
No. Our offline resilience works on standard Android and iOS devices. Using mobile phones for processing is a great 'safety net' as they can often toggle to cellular data if Wi-Fi fails.
Will the KDS work offline?
Offline mode covers the POS and card payments. KDS synchronization requires a local area network (LAN) or internet to communicate between devices.
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